Privacy Policy
Last updated: September 2026
At Spiral Studio, we respect your privacy and only collect personal information that is necessary to operate our website, process orders, communicate with customers and provide our services.
This Privacy Policy explains what information may be collected when you visit spiralstudio.no, place an order or contact us.
Information We Collect
When you place an order, create an account, contact us or otherwise use our website, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Telephone number, when required for an order or delivery
- Order and purchase information
- Information you provide when contacting us about an order or custom project
- Technical information associated with use of the website, such as IP address, browser information and cookies
We only request information that is reasonably necessary for the relevant purpose.
How We Use Your Information
We may use your personal information to process and deliver orders, communicate with you about purchases, answer enquiries, handle returns or complaints, provide custom-print services, maintain the security and functionality of the website, and comply with applicable legal obligations.
We do not sell your personal information to third parties.
Orders and WooCommerce
Our online shop uses WooCommerce.
When you make a purchase, information necessary to process your order is stored in the website’s order system. This can include your name, contact information, billing and delivery details, products purchased, order value and order status.
This information is used to fulfil your order and maintain necessary transaction records.
Payments
Payments are processed through the payment methods available at checkout.
Payment providers may process information necessary to complete and secure your transaction. Spiral Studio does not normally receive or store your complete payment-card details.
The payment provider’s own privacy policy may also apply to information processed directly by that provider.
Shipping
When necessary to deliver an order, relevant information such as your name, delivery address, telephone number or email address may be shared with the delivery or shipping provider handling your parcel.
Only information necessary to provide the delivery service is shared.
Contact and Custom Orders
If you contact us by email or about a custom 3D-printing project, we may retain the information you provide so that we can answer your enquiry and, where applicable, complete your project or order.
Please avoid sending sensitive personal information that is not necessary for your request.
Cookies
Our website may use cookies and similar technologies that are necessary for the website and online shop to function correctly.
Depending on the services and plugins enabled on the website, additional cookies may be used for functions such as preferences, statistics or other website features.
Where consent is legally required for non-essential cookies or similar technologies, these should not be activated before the appropriate consent has been obtained.
How Long We Keep Information
We do not keep personal information longer than necessary for the purpose for which it was collected.
Some information relating to orders and transactions may need to be retained for longer where required by applicable accounting, tax, consumer or other legal obligations.
Information that is no longer required will be deleted or anonymised where appropriate.
Sharing Personal Information
We may use service providers necessary to operate the website and fulfil orders, such as website hosting, WooCommerce-related services, payment providers and shipping providers.
These providers may process personal information only to the extent necessary to provide their respective services and subject to their own obligations regarding data protection.
We may also disclose information where required by law.
Your Privacy Rights
Depending on the circumstances and applicable data-protection law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of information, restrict or object to certain processing, and request transfer of certain information.
You may also withdraw consent where our processing is based on your consent.
Some information cannot be deleted immediately when we are legally required to retain it.
For questions about your personal information or to exercise your rights, contact:
You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) regarding the processing of your personal information.
Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no website or electronic communication system can guarantee absolute security.
Children’s Privacy
Our website and online shop are not intended to collect personal information directly from young children without appropriate involvement from a parent or guardian.
If you believe that personal information about a child has been provided to us inappropriately, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy if our website, services or the way we process personal information changes.
The latest version will always be available on this page.
Contact
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Spiral Studio
Email: kontakt@spiralstudio.no
Norway